8 Best Ways to Fix “Oops We Couldn’t Find Matching Credentials Snapchat” Error – Updated 2023

If you try to login into your account and receive an error message such as ” Oops we couldn’t find matching credentials Snapchat”. or “Couldn’t connect to the server issue,” it might be because you entered the wrong login or there is a problem with the Snapchat server.

Unmatched credentials occur when the real username/email and password connected with your account do not match the one you enter while attempting to sign into your Snapchat account. Typing errors are normal, and you may begin using your account as soon as you correct the typing errors.

However, it is worrying when you enter the correct username and password but Snapchat still shows the error.

This issue has prevented numerous accounts from obtaining access to their accounts. The “Oops! We could not find matching credentials Snapchat” error can be quite annoying for many individuals. 

But thankfully, you can solve this issue by following some simple steps that we have listed in this article.

A is worried on "Oops we couldn't find matching credentials Snapchat" Issue
A is worried about the “Oops we couldn’t find matching credentials Snapchat” Issue

What Does “Oops We Couldn’t Find Matching Credentials” Mean On Snapchat?

 This means that the credentials that you have entered do not match the credential that saves in the Snapchat server due to the recent activity on Snapchat.

In this case, Snapchat locks your profile, and when you attempt to log in with your login details, you get the message “Oops! We couldn’t find any credentials that matched.

There may be a possibility that some other people try to log in to your account and Snapchat in return log you out.

Read Also: How to Unlock the Butterflies Filter on Snapchat?

How to solve the “ Oops we couldn’t find matching credentials Snapchat ”Error

You can solve the oops something went wrong Snapchat login issue by following the below steps

1. Change your Account Password

Sometimes Snapchat could not find matching credentials problem is resolved by changing the Snapchat password. This is critical if you did not create a strong password for your account. To change your Snapchat password, follow these steps:

  1. Launch the Snapchat app on your Android or iOS smartphone and tap LOGIN.
  2. Click on ” Forgot Your Password ” and then choose Email. If you did not create your account using an email address, enter your phone number instead.
  3. Enter the email and then click on the submit button. after a few seconds, you have received an email for verification that contains a link. Click on the link to change your password.
  4. Set the new password, and your password should be strong. Confirm the password by typing it again, and then click on Save.
  5.  Sign in to your Snapchat account with your password and username.

2. Check the Account Activation Status

There may be a chance that Snapchat has locked your account. This error message might be because Snapchat has locked your account. You must follow the following steps to resolve the problem.

  1. Click on Forget password below the sign-in menu.
  2. Choose the option to change it through email from the drop-down menu. The email should redirect you to the Manage My Account page.
  3. If this does not appear, try refreshing your browser. From the yellow drop-down option, select ‘Unlock Account.’ It should determine if it has been unlocked. Try logging in again after some time.

Read Also: Can Snapchat Ban Your Phone Permanently?

3. Update your Snapchat

Snapchat has launched the newest version to fix the “Oops we couldn’t find matching credentials Snapchat” error that appears when you try to log in to your account. Most of the time Snapchat automatically update the app and user don’t need to manually update the app.

But sometimes smartphone isn’t set up to get frequent updates, you may not be receiving the most current Snapchat update.

Otherwise, you may go to the app store of your phone and select the updates option, and all the apps are updated if your phone is connected to the internet.

4. Try to sign in After Sometime

Sometimes there is an issue with the Snapchat server and because of this, you’re unable to log in to Snapchat. Just keep in mind that this is an overall issue with the app that many others will be facing.

 You can confirm this by checking the Twitter hashtag #snapchatdown. If this is the case, you should wait for a while and then try logging in again.

 5. Restart your Cell phone

Sometimes Snapchat is working properly because the other apps are open in the background and using the phone’s ram. To fix the credential error you should restart your cell phone.

When you switch your smartphone off and on again, it clears the RAM, giving your device additional storage capacity for the time being.

By doing this any potential bugs are automatically removed from your phone and your phone performance is improved.

6. Clear Cache Snapchat 

You should clear your Snapchat cache to remove any bugs that may be causing the problem. All you have to do to follow the below steps to Clear the cache of the Snapchat app.

  • Open the Snapchat app
  • Click on the profile in the left corner.
  • Then click the settings icon.
  • Go to “ Account Actions” and tap on Cache clear
  • Click on Continue to confirm the action

After this close the and then start again. Check to see if the issue solve. If Snapchat still gives the error then try other fixes.

7. Sign in Using a Different Device

 Sometimes using another phone and then login into the account work. So you can attempt to log in from another phone if you have one.

If you observe that it allows you to log in from your new phone but not from the original phone for which you use Snapchat, this is due to a bug that cause the “oops we couldn’t find matching credentials Snapchat” Error.

8. Use/Create Another Account

If you have all the above fixes and none of them work then you need to make another account on Snapchat using a different email and username. You can follow the below steps to make a new account on Snapchat.

  • Click on the signup option in the bottom left corner.
  • Fill in the necessary information like name, birthday, username, password, and phone number.
  • You can’t use a username, email, and phone number
  •  You will get 6 digit verification code.
  • After verification, your account is ready to use.

If your device is banned from Snapchat you can make a new Snapchat.

How to Stop “Oops We Couldn’t Find Matching Credentials Snapchat” from Appearing

The “Oops, We Couldn’t Find Matching Credentials” error on Snapchat typically appears when there is an issue with your login credentials. Here are some steps you can take to fix this error:

  1. Verify your username and password: Double-check that you are using the correct username and password to log in to your Snapchat account. Make sure that there are no typos or errors in your credentials.
  2. Reset your password: If you can’t remember your password, you can reset it using your email or phone number associated with your Snapchat account. Follow the instructions provided by Snapchat to reset your password.
  3. Clear your cache and data: Clear the cache and data of the Snapchat app on your device. This will remove any corrupted data and may help to resolve the issue. To do this, go to your device settings, find the Snapchat app, and then select “Clear cache” and “Clear data.”
  4. Update the Snapchat app: Ensure that you have the latest version of Snapchat installed on your device. You can check for updates in your device’s app store.
  5. Wait and try again later: Sometimes, the error may be due to server issues on Snapchat’s end. In this case, you may need to wait and try logging in again later.

FAQs

How To Fix Oops We Couldn’t Find Matching Credentials?

You can fix the Oops We Couldn’t Find Matching Credentials folwing below Ways:
1. Change your Account Password
2. Check the Account Activation Status
3. Update your Snapchat
4. Try to sign in After Sometime
5. Restart your Cell phone
6. Clear Cache Snapchat 
7. Sign in using a Different Device
8. Use/Create another account

Why does “Oops we couldn’t find matching credentials Snapchat” appear?

When there is a problem while login into your Snapchat profile then the ” Oops we couldn’t find matching credentials Snapchat ” error message is shown on your screen. Although the exact cause is unknown, suspicious activity linked with a profile may lead to this type of issue.

How can you avoid the ” Oops we couldn’t find matching credentials” Error?

To avoid the “Oops we could not find matching credentials Snapchat” error you should keep your login details secure and don’t give access to anyone.
Avoid clicking on unusual links or visiting suspicious websites. You may become a victim of spam activities. Change your password after some time.

Conclusion 

 You should keep your password safe and don’t share it with anyone. Try to update the Snapchat app frequently. You should also clear the cache of the Snapchat app to avoid the “oops we couldn’t find matching credentials Snapchat” error. I hope the above information will be useful for you and help you fix the issue. Keep reading!

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Mike is a professional business and Tech blogger that writes for a variety of leading sites. He loves content partnerships with advertisement agencies.